by Mark Harling | Jul 16, 2024 | Blog
Holiday season is here, and you may feel like you need a rest after a long year of work. You’re looking forward to relaxing and doing nothing. At the same time, you now have the time to complete all the tasks that you haven’t done during the year: that painting job...
by Mark Harling | Jun 12, 2024 | Blog
One of the most profound transformations I was involved with started with the vision of one man. He was an inspiring leader, very top down and had had a calling. He wanted to radically change the structure and ways of working of his organisation by flattening the...
by Mark Harling | Jun 4, 2024 | Blog
I have consulted for a family run business. They were experiencing a crisis within the management team. Had this been a traditional company, the solution was rather evident: one person was disrupting the operations and needed to go. But that person being a close...
by Mark Harling | May 30, 2024 | Blog
Creativity isn’t the world of Care Bears, it’s a world of resources. That’s what I thought to myself the other day in Italy, during CREA conference, after numerous enriching conversations with consultants and facilitators from all over the world....
by Mark Harling | May 22, 2024 | Blog
I recently ran a Lego® workshop where the participants were wearing slippers. They were wide awake, but they were simply already at the workshop, comfortably seated in their living room. For reasons of confidentiality, we decided to hold the workshop in the...
by Mark Harling | May 16, 2024 | Blog
Let’s play a little guessing game. In South Africa, there are several ways of crossing a junction, depending on the context: The classic, familiar context: all the lights work and you follow the traffic lights 🚥 The dangerous context: some of the traffic lights work,...
by Mark Harling | May 9, 2024 | Blog
Are we born with an affinity for management or is it a learnt skill set? In my years of practice , I’ve noticed how common it is for good technicians and non-managers be promoted within a company to take on a management role. Employees can find themselves in...
by Mark Harling | May 2, 2024 | Blog
I wonder: are performance indicators Pavlovian? I’ve been working for over twenty years in environments where people’s performance is monitored (some may say encouraged) by performance indicators. The famous KPIs. They come under multiple forms and acronyms...
by Mark Harling | Apr 25, 2024 | Blog
There’s a lot of talk about data: it’s even become very precious. It can be bought, sold or stolen… But is it a panacea? The importance of data Data enables us to understand reality and what’s truly happening on the ground, through figures,...
by Mark Harling | Apr 18, 2024 | Blog
As a consultant, I really want to do everything I can to help my customers. Except that sometimes certain aspects of the problem or solution go beyond my field of expertise. I believe it’s important to identify my limits, to express them, and work diligently with...
