A South African crossroads

A South African crossroads

Let’s play a little guessing game. In South Africa, there are several ways of crossing a junction, depending on the context: The classic, familiar context: all the lights work and you follow the traffic lights 🚥 The dangerous context: some of the traffic lights work,...
The behavioural aspect of performance indicators

The behavioural aspect of performance indicators

I wonder: are performance indicators Pavlovian? I’ve been working for over twenty years in environments where people’s performance is monitored (some may say encouraged) by performance indicators. The famous KPIs. They come under multiple forms and acronyms...
To Big Data or not to Big Data?

To Big Data or not to Big Data?

There’s a lot of talk about data: it’s even become very precious. It can be bought, sold or stolen… But is it a panacea? The importance of data Data enables us to understand reality and what’s truly happening on the ground, through figures,...
Skills limits in consulting

Skills limits in consulting

As a consultant, I really want to do everything I can to help my customers. Except that sometimes certain aspects of the problem or solution go beyond my field of expertise. I believe it’s important to identify my limits, to express them, and work diligently with...
Complexity

Complexity

For every complex situation, there is a clear, simple, wrong answer HL Mencken My customers often come to me with a symptom, expecting me to reassure them with a quick and simple proposal. I have faith in their intelligence and that of their team. If an obvious answer...