by Mark Harling | May 22, 2024 | Blog
I recently ran a Lego® workshop where the participants were wearing slippers. They were wide awake, but they were simply already at the workshop, comfortably seated in their living room. For reasons of confidentiality, we decided to hold the workshop in the...
by Mark Harling | May 16, 2024 | Blog
Let’s play a little guessing game. In South Africa, there are several ways of crossing a junction, depending on the context: The classic, familiar context: all the lights work and you follow the traffic lights 🚥 The dangerous context: some of the traffic lights work,...
by Mark Harling | May 9, 2024 | Blog
Are we born with an affinity for management or is it a learnt skill set? In my years of practice , I’ve noticed how common it is for good technicians and non-managers be promoted within a company to take on a management role. Employees can find themselves in...
by Mark Harling | May 2, 2024 | Blog
I wonder: are performance indicators Pavlovian? I’ve been working for over twenty years in environments where people’s performance is monitored (some may say encouraged) by performance indicators. The famous KPIs. They come under multiple forms and acronyms...
by Mark Harling | Apr 25, 2024 | Blog
There’s a lot of talk about data: it’s even become very precious. It can be bought, sold or stolen… But is it a panacea? The importance of data Data enables us to understand reality and what’s truly happening on the ground, through figures,...
by Mark Harling | Apr 18, 2024 | Blog
As a consultant, I really want to do everything I can to help my customers. Except that sometimes certain aspects of the problem or solution go beyond my field of expertise. I believe it’s important to identify my limits, to express them, and work diligently with...
by Mark Harling | Apr 9, 2024 | Blog
For every complex situation, there is a clear, simple, wrong answer HL Mencken My customers often come to me with a symptom, expecting me to reassure them with a quick and simple proposal. I have faith in their intelligence and that of their team. If an obvious answer...
by Mark Harling | Mar 27, 2024 | Blog
Have you ever wondered whether you should put milk before cereals, or vice versa, or even if it matters? The cart before the horse, that’s clear, but what about the rest? We can draw a parallel with your organisation: how do you go about improving your...
by Mark Harling | Mar 21, 2024 | Blog
“You’re overworked, you don’t have time to rest, you think too much? Then take 20 minutes a day to relax and breathe deeply! ” A typical example of corporate culture This good practice and sound advice can be really hard to hear for a hospital...
by Mark Harling | Mar 14, 2024 | Blog
Have you ever attended a training course or event where you were asked to step out of your comfort zone? Have you ever felt rushed at work? Have you ever been asked to take part in something that made you feel distressed inside? A delicate balancing act Accompanying...
