When I come to visit your shopfloor, your factory, your production unit, my work as a consultant is about understanding your problems, difficulties, and challenges, and helping you to solve them.

It isn’t at all an abstract exercise at all but grounded in the reality of the shopfloor and the experience of those working there. We call that going to Gemba, the place where value is added.

I don’t wear a shirt and tie on the shop floor but clothes that are adapted to your production environment. If I need to pitch in and get my hands dirty to better understand the root cause of the problem, I will. So I wear clothes that keep me safe and that can get dirty.

So? When are we going for this Gemba walk?